Refund Policy
General Conditions
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This policy applies to purchases made directly from TooChair or through our authorized sales channels.
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By placing an order, you agree to the terms outlined in this Refund & Return Policy.
Returns
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Products may be returned within 14 days of delivery, provided they are unused, undamaged, and in their original packaging.
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Custom-made or personalized products are non-returnable unless defective.
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To initiate a return, please contact us at info@toochair.com with your order details.
Refunds
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Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 7–14 business days to your original payment method.
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Shipping costs are non-refundable. Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or error on our part.
Exchanges
If you wish to exchange an item, please follow the return procedure and place a new order.
Damaged or Defective Items
If you receive a damaged or defective product, notify us within 7 days of delivery with photo evidence. We will arrange a replacement or full refund at no extra cost to you.
Non-Returnable Items
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Custom-made furniture or products with customer-selected upholstery.
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Items marked as final sale.
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Products that have been used, altered, or damaged by the customer.
Contact Us
For any questions regarding this Refund & Return Policy,
please contact us at: TooChair Mobilya İmalat Paz. San. ve Tic. Ltd. Şti.
Orta Mah. Atayolu Cad No.13
34956 Istanbul, Turkey
Email: info@toochair.com