Shipping Policy
Shipping Methods & Costs
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We ship orders using trusted logistics partners.
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Shipping costs are calculated based on destination, order volume, and weight. Costs will be displayed at checkout or communicated prior to shipment.
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International shipping is available. Additional duties, taxes, and customs fees are the responsibility of the customer.
Damaged or Lost Shipments
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If your order arrives damaged, please notify us within 7 days of receipt with photo documentation.
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If your order is lost in transit, contact us so we can investigate with the carrier. Replacements or refunds will be arranged where applicable.
Delivery Times
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International deliveries: 7–30 business days, depending on destination and carrier.
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Delivery times are estimates and may vary due to factors beyond our control (customs delays, carrier disruptions, etc.).
Processing Time
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Orders are processed within 3–7 business days after payment confirmation, unless otherwise specified.
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Custom-made or special-order products may require additional processing time. Estimated lead times will be communicated during order confirmation.
Contact Us
If you have any questions about this Privacy Policy, you can reach us at:
TooChair Mobilya İmalat Paz. San. ve Tic. Ltd. Şti.
Orta Mah. Atayolu Cad No.13
34956 Istanbul, Turkey
Email: info@toochair.com